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Privacy Policy

Confidentiality, Disclosure, and Security of Personal Data

The Top Shop places great importance on your privacy rights and is committed to protecting your personal data. Unless we have your written consent, we will not use your personal data and contact information for transactions or profit. We pledge to handle your personal data with strict confidentiality and will only disclose your personal data to relevant parties (whether inside or outside Hong Kong) under the following circumstances, as required by law or based on service needs:

  1. Judicial and Regulatory Authorities: This includes courts with jurisdiction, law enforcement agencies, or other government statutory or regulatory departments, agencies, or organizations.
  2. Affiliated Companies: Our affiliated enterprises, to provide integrated services and optimize customer experience.
  3. Partners: This includes parties involved in service sales, marketing, administrative management, or suppliers, contractors, agents, and other service providers offering goods/services.
  4. Confidentiality Obligated Third Parties: This includes group members, IT consultants, data processing contractors, auditors, accountants, or lawyers who are committed to confidentiality.
  5. Financial Institutions: Such as banks, financial institutions, credit card issuing companies, or debt collection service companies, to handle payments and related financial matters.

Additionally, any questions, comments, suggestions, or information (excluding personal data) that you send or post on our website or any part thereof will be considered non-confidential and non-proprietary information that you provide voluntarily. We have the right to use such information for purposes such as developing, promoting services, and meeting customer needs, and may provide this information to affiliated companies.

Data Security Measures

The Top Shop will take all reasonable measures to ensure that all personal data is stored in a secure and reliable environment. We employ advanced technologies and management measures, including encryption technology, firewalls, and access controls, to prevent unauthorized access, disclosure, modification, or destruction. However, please understand that we cannot guarantee absolute security of data during transmission, especially over the internet.

Statistical Data and Cookies

Some websites may disclose aggregated statistical data to advertisers that cannot identify individuals, such as the number of visitors to the site, time spent, and click behavior. This data may include, but is not limited to, browser type and version, operating system, IP address, and domain name. Unless otherwise stated, we will only record your visit history while browsing our website and will not collect any personal data.

Cookies used by the website are small files stored on users' computers to obtain configuration information and analyze browsing habits. Cookies help us optimize website functionality and provide personalized experiences based on your preferences. Users can refuse to store cookies by modifying their browser settings, but this may result in certain features of the website being unavailable.

Direct Marketing

The Top Shop intends to use your provided personal data for direct marketing purposes, including but not limited to your name, phone number, contact address, social media links, product and service portfolio data, transaction models and behaviors, browsing history, viewing habits, and personal interests. We may use this data to promote our products and services and those of our partners, covering categories such as maternity and baby products, beauty and health, electronics, fashion, food and beverages, home, lifestyle, media, and entertainment. If you agree to receive related promotional information, please provide your explicit consent. You may opt out of direct marketing services at any time using the contact methods we provide, and we will immediately cease using your personal data for such purposes.

Your Rights and Choices

You have the right to request access to, correction of, or deletion of your personal data, and you may withdraw your consent to data processing at any time. If you wish to exercise these rights, please contact us through the following methods:

  • Email: thetopshop2024@gmail.com
  • WhatsApp: (+852) 5395 8058

We will process your request as soon as possible and respond within a reasonable time frame.